1. Executive Performance Diagnostic

• The Executive Performance Diagnostic fee is ¥15,000.
• The diagnostic is a 60-minute professional assessment conducted by Zoom.
• Payment is required in advance to confirm the diagnostic session.
• The diagnostic is not a trial lesson. It is a paid professional assessment of communication performance, constraints, and development priorities.
• A written diagnostic summary or performance feedback is provided after the session.
• Diagnostic fees are non-refundable once payment has been completed.

2. 90-Day Executive Performance Program

• The 90-Day Executive Performance Program is a structured three-month coaching engagement.
• The program is designed around the client’s diagnostic results, communication constraints, professional context, and development priorities.
• The standard program fee is ¥120,000 per month, with a three-month commitment.
• Payment is made monthly in advance.
• Program start dates and session times are confirmed after the diagnostic and payment arrangement.
• Once a monthly program period has begun, that month’s fee is non-refundable.

3. Scheduling and Rescheduling

• Sessions are scheduled according to the agreed engagement structure.
• Please provide as much advance notice as possible if a schedule change is needed.
• Reasonable flexibility may be possible when sufficient notice is provided and schedule availability allows.
• Late cancellations, same-day cancellations, and no-shows may be treated as completed sessions.
• Repeated schedule changes may affect the continuity and effectiveness of the program.

4. Client Preparation and Professional Standards

• This is a performance-focused coaching engagement, not casual conversation practice.
• Clients are expected to participate actively, respond to feedback, and practice between sessions when appropriate.
• Sessions may include direct correction, structured drills, roleplay, presentation practice, Q&A simulation, and communication-pressure training.
• The coaching may challenge communication habits that affect clarity, authority, trust, or executive presence.
• Punctuality, professionalism, and respectful communication are expected throughout the engagement.

5. Confidentiality

• Client discussions, professional situations, and communication challenges are treated with discretion.
• Clients may anonymize company names, product names, personal names, or sensitive details during practice.
• Real business situations may be converted into hypothetical scenarios for training purposes.
• JIW School of English does not request confidential company information that cannot be safely shared.

6. Communication Outside Sessions

• Email is the official communication channel for scheduling, payment, and important updates.
• Messages may require up to 24 hours for a response during busy periods.
• Short clarification messages may be answered when possible, but extensive coaching is handled during scheduled sessions.

Email: JIWSchoolofEnglish@gmail.com

7. Scope of Service

• JIW School of English provides executive communication coaching in English.
• The service does not provide legal, financial, medical, psychological, immigration, or employment advice.
• Professional examples discussed during sessions are used for communication training and should not be interpreted as specialist advice in another field.

8. Results and Client Responsibility

• The program is designed to create measurable improvement in communication performance, clarity, structure, and executive presence.
• Results depend on attendance, preparation, active participation, repetition, and willingness to apply feedback.
• No specific career, promotion, interview, presentation, sales, or employment outcome is guaranteed.

9. Agreement

By booking a diagnostic session, making payment, or beginning a coaching program, the client confirms that they understand and agree to these engagement terms.